Reference

Your Agreement With bigboost Starts Here

These terms set out the rules that govern your account on bigboost and what you can expect from us in return.

Governed by Indian law where applicableAccount holder rights clearly statedUPI, Paytm, PhonePe usage coveredUpdated terms notified by email

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What These Terms Actually Cover

bigboost Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every interaction you have with bigboost — from the moment you open an account to how you deposit via UPI, Paytm or PhonePe, how you access the lobby, and how withdrawals are processed. They also cover how disputes are handled and what

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actions may result in account suspension. You agree to these terms when you complete registration; continued use of the platform after any published update counts as acceptance of the revised terms. We aim to notify you of material changes by email at least seven days before
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they take effect. If you disagree with an update, you may close your account before the effective date with no penalty on settled balances. Jurisdiction for disputes defaults to Indian courts unless a specific arbitration clause applies to your account type.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT

Reach Us About Your Account Terms

Email Support Send your terms-related query to our support address and we aim to respond within 24 hours on business days. Include your account ID so we can pull your record without delay.

Live Chat Our chat window is open around the clock. If you have a question about a specific clause — for instance how UPI deposit terms interact with your withdrawal rights — our agents can walk you through it in real time.

Help Centre Our self-serve help centre holds the full text of every terms version we have published, including change logs. You can check exactly what changed between versions and when each update became effective.

YOUR RIGHTS EXPLAINED

How bigboost Handles Data, Security and Access

Your account data is stored on encrypted servers and we do not sell personal details to third parties.

Data Retention

We hold your account data for as long as your account is active and for up to five years after closure, in line with applicable Indian financial record-keeping requirements. You may request a summary of the data we hold at any time.

Cookie Policy

Cookies on bigboost are used for login sessions, fraud prevention and anonymous page analytics. No advertising cookies from third-party ad networks are placed without your explicit opt-in via the cookie consent panel.

Account Security

Two-factor authentication is available and strongly encouraged. If you believe your account has been accessed without your knowledge, contact support immediately — we can freeze transactions within minutes while we investigate.

Data Change Requests

You have the right to correct inaccurate personal data on your account. Submit a data correction request through your account settings or email support with supporting identification documents and we will update records within 72 hours.

Account Closure

You may close your account at any time by contacting support. Pending UPI, Paytm or PhonePe withdrawals will be processed to completion before the account is fully deactivated, so your balance is never stranded.

Terms Version History

Every revision of these terms is archived and timestamped. If a dispute arises, the version in force on the date of the relevant transaction is the binding document, and you can request a copy of any past version by contacting support.

Common Questions About These Terms

The questions below address what our account holders ask most often about how these terms work in practice — from what happens when terms change to how you exercise your data rights.

Yes, these terms govern all accounts opened through bigboost where access is available under local law. Eligibility depends on your jurisdiction, and you confirm residency compliance when you complete the registration process.

You will be notified by email at least seven days before an update takes effect. If the new terms do not work for you, close your account before the effective date and any settled balance will be returned via your linked UPI, Paytm or PhonePe account.

Send a data access request from your account settings page or email our support team with your account ID and a valid identity document. We aim to deliver a data summary within 14 business days of verifying your identity.

We may suspend an account if we detect activity that breaches these terms — such as fraudulent transactions or multiple accounts linked to one individual. You will be notified by email and given an opportunity to appeal before any permanent action is taken.

Deposits via UPI, Paytm and PhonePe are subject to the payment processing clauses in section 4 of these terms. Withdrawals are processed once identity verification is confirmed, and we aim to initiate the transfer within one business day of approval.

Disputes are subject to Indian law and, where applicable, the jurisdiction of Indian courts. Certain account types may be subject to a binding arbitration clause; if that applies to your account, it will be stated clearly during registration.

You can update most details directly in your account settings. For corrections that affect identity verification — such as name or date of birth — contact support with a valid ID document and we will process the correction within 72 hours.

Your Agreement With bigboost Starts Here

Reach Us About Your Account Terms

How bigboost Handles Data, Security and Access

Data Retention

Cookie Policy

Account Security

Data Change Requests

Account Closure

Terms Version History

Common Questions About These Terms

01 Do these terms apply to me if I am based in India?

02 What happens if bigboost updates its terms and I disagree with the changes?

03 How do I request a copy of the personal data bigboost holds about me?

04 Can bigboost suspend my account, and under what circumstances?

05 How do the terms cover my UPI or Paytm deposits and withdrawals?

06 What law governs disputes about these terms?

07 How can I correct incorrect information on my account?

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