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How bigboost Handles Your Personal Data

At bigboost, we take the privacy of your account data seriously — from the moment you open an account to every UPI or PhonePe transaction you make.

Account Data ProtectedUPI & Paytm Transactions SecuredYour Right to AccessData Deletion on RequestIndia-Region Compliance
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bigboost How bigboost Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about the data we hold, want to correct something, or need to raise a concern about how your information has been handled, our privacy team is reachable…

Email Privacy Team Send a written request to our dedicated privacy address. Include your registered email and the nature of your request so we can locate your account data without delay and respond within 14 working days.
Live Chat Support Our live chat is available around the clock for account-related privacy queries. Start a chat session from any page, verify your identity, and our support agent will escalate data-access or deletion requests on your behalf.
In-Account Help Centre Log into your account and navigate to the Help Centre to submit a formal privacy request directly. The form routes your query to the privacy team and generates a reference number you can track for updates.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

bigboost uses a layered approach to data security — encryption at rest, secure token exchange for UPI and Paytm rails, and session-expiry controls so your account stays protected even on shared devices.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted. Data moving between your device and bigboost — including PhonePe and UPI payment details — travels over TLS-secured connections, keeping your financial identifiers private at every step.

Cookie and Tracking Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from your browser settings at any time; opting out of analytics cookies does not affect your account access.

Account Security Controls

Two-factor authentication is available on all accounts and strongly encouraged. Login attempts from unrecognised devices trigger an email alert to your registered address, giving you immediate notice if someone else tries to access your account.

Data Retention Periods

We keep your account data for as long as your account is active and for the period required by applicable Indian financial regulations after closure. Once the mandatory retention period expires, personal data is purged from our live systems.

Third-Party Data Sharing Policy

We share data only with payment processors — UPI aggregators, Paytm and PhonePe gateways — strictly to complete your transactions. We do not sell, rent or exchange your personal data with marketing companies or data brokers.

Your Right to Correct or Delete

You have the right to request correction of inaccurate data or deletion of your personal information, subject to any legal retention obligations. Submit a request through the Help Centre or email the privacy team directly with your account details.

Common Privacy Questions at bigboost

The answers below cover the questions we hear most often about data rights, how your UPI and Paytm details are stored, and what steps to take if you want to access or remove your information from our systems.

We collect your name, email address, mobile number and payment identifiers such as your UPI ID or Paytm-linked number. We also log device type and session data to secure your account and detect unusual access patterns.

Payment identifiers are stored in tokenised form — we never hold your full UPI PIN or PhonePe credentials on our servers. Tokens are issued by the respective payment rails and are used only to match transactions to your account.

Yes. Submit a data-access request through the in-account Help Centre or by emailing the privacy team. We will compile and send a structured export of your account data within 14 working days of verifying your identity.

Log in, go to the Help Centre, and submit a deletion request with your registered email. We will remove your personal data once mandatory financial-regulation retention periods have been satisfied, and we will confirm deletion in writing.

We share data only with payment processors — UPI aggregators, Paytm and PhonePe gateways — to complete transactions. No personal data is sold or provided to advertisers, marketing companies or data brokers under any circumstances.

We retain transaction and identity records for the period required by applicable Indian financial regulations after account closure. After that mandatory period, data is purged from live databases and backup systems on a rolling schedule.

Reach the privacy team directly via email or through live chat — both are available around the clock. You can also use the in-account Help Centre to raise a formal complaint, which generates a reference number for tracking your case.

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